A plain-language summary of the most important terms governing your eongame account
You must be at least 21 years old to register and use eongame, in line with Philippine gaming law.
eongame services are intended for players physically located in the Philippines where permitted by law.
Each player may hold only one eongame account. Duplicate accounts are subject to immediate closure and forfeiture of funds.
You are responsible for keeping your eongame login credentials confidential. Never share your password or OTP with anyone.
All eongame account balances, deposits, and withdrawals are denominated in Philippine Peso (₱ PHP).
eongame provides deposit limits, cool-off periods, and self-exclusion tools. Use them — gaming should always be entertainment.
Important Notice: Please read these Terms & Conditions carefully before registering for or using the eongame platform. By creating an eongame account or accessing any part of the eongame website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. If you do not agree, you must not use the eongame platform.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and eongame ("eongame," "we," "us," or "our") governing your access to and use of the eongame website located at https://eongame.app and all associated services, games, features, and content (collectively, the "Platform").
By accessing the Platform, registering an account, making a deposit, or participating in any game or betting market offered by eongame, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. These Terms apply to all users of the Platform, including registered players and visitors.
These Terms should be read in conjunction with eongame's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall agreement between you and eongame.
To register for and use the eongame Platform, you must satisfy all of the following eligibility requirements at all times:
Age Verification: eongame reserves the right to request proof of age and identity at any time. If you cannot satisfactorily verify that you are 21 years of age or older, eongame will suspend or permanently close your account and withhold any pending withdrawals pending investigation. Providing false information regarding your age is a serious violation of these Terms and may be reported to the relevant authorities.
eongame makes no representation that the Platform is appropriate or available for use in locations outside the Philippines. Accessing the Platform from a jurisdiction where online gambling is illegal is done entirely at your own risk and is a violation of these Terms.
Each individual player is permitted to hold only one (1) registered account on the eongame Platform. Opening, operating, or attempting to operate more than one account — whether under the same name, a different name, a shared device, or a shared payment method — is strictly prohibited. eongame reserves the right to close all duplicate accounts and forfeit any balances held therein.
When registering for an eongame account, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, residential address in the Philippines, and a valid contact number and email address. You agree to promptly update your account information if any details change.
eongame is required to verify the identity of all players as part of its Know Your Customer (KYC) obligations. You may be required to submit one or more of the following documents:
eongame reserves the right to suspend withdrawals or restrict account activity until KYC verification is satisfactorily completed. Failure to complete KYC within a reasonable period may result in account closure.
eongame reserves the right to decline any registration application at its sole discretion, without being required to provide a reason for such refusal.
You are solely responsible for maintaining the confidentiality and security of your eongame account credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number or email address.
You must not share your login credentials with any other person. eongame will never ask you for your password via email, live chat, or any other communication channel. Any request for your password purportedly from eongame should be treated as fraudulent and reported to our support team immediately.
You agree to notify eongame immediately if you suspect any unauthorized access to or use of your account. eongame will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
Security Tip: Use a strong, unique password for your eongame account. Do not reuse passwords from other websites. Enable any available two-factor authentication features for additional protection.
All activity conducted through your eongame account — including bets placed, deposits made, and withdrawals requested — will be deemed to have been authorized by you unless you have previously notified eongame of a security breach.
eongame accepts deposits and processes withdrawals through the following payment channels available to Philippine players:
All account balances, deposits, and withdrawals are denominated in Philippine Peso (₱ PHP). No currency conversion fees are charged by eongame for PHP transactions.
Deposits must be made from a payment account registered in your own name. Third-party deposits — that is, deposits made from a payment account belonging to another person — are strictly prohibited. eongame reserves the right to reverse any deposit identified as originating from a third-party account and to suspend the associated eongame account pending investigation.
Minimum and maximum deposit amounts may apply and are displayed at the time of transaction. eongame reserves the right to modify deposit limits at any time.
Withdrawals will only be processed to a payment account registered in the same name as the eongame account. Before processing any withdrawal, eongame may require completion of KYC verification as described in Section 3.3.
Withdrawal processing times vary by payment method. GCash and PayMaya withdrawals are typically processed within minutes to a few hours during business hours. Bank transfers may take one to three business days. eongame is not responsible for delays caused by the payment provider or the player's bank.
eongame is committed to preventing money laundering and the financing of illegal activities. eongame reserves the right to request documentation to verify the source of funds deposited into your account. Suspicious transactions will be reported to the appropriate Philippine authorities in accordance with applicable anti-money laundering laws, including the Anti-Money Laundering Act (AMLA) of the Philippines.
eongame may from time to time offer bonuses, free bets, cashback promotions, and other incentives to registered players. All bonuses and promotions are subject to specific terms and conditions that will be communicated at the time the offer is made. Those specific terms form part of these Terms and must be read carefully before accepting any bonus.
General bonus conditions that apply across all eongame promotions include the following:
All games available on the eongame Platform — including live casino games, slot titles, bingo, and sports betting markets — are governed by individual game rules that are accessible within the Platform. You are responsible for familiarizing yourself with the applicable rules before participating in any game.
eongame uses certified Random Number Generator (RNG) technology for applicable games to ensure that game outcomes are random, fair, and not subject to manipulation by eongame or any third party. Live casino games are conducted by trained dealers in real time and are subject to the same standards of fairness.
In the event of a technical malfunction, disconnection, or system error during a game, eongame reserves the right to void the affected round and return the wagered amount to the player's account. eongame's decision in such matters is final.
Sports betting markets are subject to settlement rules specific to each sport and event type. eongame reserves the right to void bets placed on events that are cancelled, postponed beyond a specified period, or affected by circumstances outside eongame's control.
The following conduct is strictly prohibited on the eongame Platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of account balance, and reporting to the relevant authorities:
eongame is committed to promoting responsible gaming and to providing tools that help players maintain control over their gaming activity. eongame recognizes that for a small number of players, gambling can become problematic, and we take our responsibility to those players seriously.
The following responsible gaming tools are available to all eongame account holders:
To activate any of these tools, contact eongame's support team via live chat or email. Requests for self-exclusion will be processed promptly and will not be reversed during the exclusion period.
eongame strictly enforces the 21+ age requirement and does not direct any marketing or promotional material toward individuals who are underage or who have self-excluded. For more information, please visit our dedicated Responsible Gaming page.
All content on the eongame Platform — including but not limited to the eongame brand name, logo, website design, graphics, text, software, game content, and all other materials — is the exclusive property of eongame or its licensors and is protected by applicable intellectual property laws, including copyright and trademark law.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial gaming purposes only. This license does not permit you to:
Any unauthorized use of eongame's intellectual property is a violation of these Terms and may constitute an infringement of applicable law.
To the fullest extent permitted by applicable Philippine law, eongame shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or interruption of service.
eongame's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your eongame account in the thirty (30) days immediately preceding the event giving rise to the claim.
eongame does not warrant that the Platform will be available at all times, free from errors, or free from viruses or other harmful components. eongame will use reasonable efforts to maintain Platform availability but does not guarantee uninterrupted access.
Gambling Risk Disclaimer: Gambling involves financial risk. You may lose some or all of the money you deposit into your eongame account. Never gamble with money you cannot afford to lose. eongame is not responsible for any financial losses incurred through your use of the Platform.
eongame reserves the right to suspend, restrict, or permanently close your account at any time and for any reason, including but not limited to:
Upon closure of your account, any verified balance remaining in your account (after deduction of any amounts owed to eongame, including forfeited bonuses) will be returned to you via your registered payment method, subject to completion of any outstanding KYC requirements.
You may also close your eongame account at any time by contacting our support team. Voluntary account closure does not affect any obligations you have incurred prior to closure.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of a dispute between you and eongame, you agree to first contact eongame's customer support team to attempt to resolve the matter informally. eongame will make reasonable efforts to resolve disputes promptly and fairly.
If a dispute cannot be resolved informally within thirty (30) days of the initial complaint, either party may refer the matter to the appropriate regulatory authority or to the courts of competent jurisdiction in the Philippines.
eongame reserves the right to amend, update, or replace these Terms at any time. When material changes are made, eongame will notify registered players by posting a notice on the Platform and, where practicable, by sending a notification to your registered email address.
The updated Terms will take effect on the date specified in the notice. Your continued use of the eongame Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the Platform and may close your account in accordance with Section 12.
It is your responsibility to review these Terms periodically to stay informed of any changes. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you wish to exercise any of your rights under these Terms, please contact the eongame support team:
eongame aims to respond to all written inquiries within two (2) business days. For urgent account security matters, please use the live chat function for the fastest response.
Responsible Gaming Support: If you are concerned about your gambling habits or those of someone you know, please visit our Responsible Gaming page for tools, resources, and guidance. You can also contact our support team at any time to set up account controls or initiate a self-exclusion.
Now that you know the rules, join thousands of Filipino players enjoying live casino, slots, bingo, and sports betting on eongame. GCash deposits, Filipino dealers, and 24/7 support — all in one place.