A plain-language overview of our core data protection commitments to every Filipino player
All data transmitted between your device and eongame is encrypted using industry-standard SSL technology.
eongame does not sell, rent, or trade your personal information to third-party marketers under any circumstances.
You have the right to access, correct, and request deletion of your personal data held by eongame at any time.
eongame processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173).
We only keep your data for as long as necessary to fulfill the purposes described in this policy or as required by law.
You can opt out of eongame marketing communications at any time by contacting our support team or updating your preferences.
Your Privacy Matters: This Privacy Policy explains how eongame collects, uses, stores, and protects your personal information when you use the eongame platform at https://eongame.app. Please read this policy carefully. By registering for or using eongame, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.
eongame ("eongame," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy describes our practices regarding the collection, use, disclosure, and safeguarding of personal information in connection with your use of the eongame website and all associated services (collectively, the "Platform").
This policy applies to all registered players, visitors, and any other individuals whose personal data is processed by eongame in connection with the Platform. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and eongame.
eongame processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. Where applicable, eongame also observes internationally recognized data protection principles.
For the purposes of the Philippine Data Privacy Act of 2012, eongame acts as the personal information controller in respect of the personal data it collects and processes through the Platform. This means eongame determines the purposes for which and the means by which your personal data is processed.
eongame has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. If you have any questions or concerns about how eongame handles your personal data, you may contact the DPO using the details provided in Section 15 of this policy.
Philippine Data Privacy Act: The Data Privacy Act of 2012 (RA 10173) gives Filipino data subjects specific rights over their personal information. eongame is committed to upholding those rights in full. For more information about your rights under Philippine law, you may visit the website of the National Privacy Commission.
eongame collects personal data from you in several ways — directly when you register or interact with the Platform, automatically when you browse or use our services, and occasionally from third parties such as payment processors and identity verification providers. The categories of personal data we collect include the following:
Sensitive Personal Information: eongame may collect certain categories of sensitive personal information — such as government ID numbers — solely for the purpose of fulfilling our legal KYC and anti-money laundering obligations. This data is handled with heightened security measures and is not used for any other purpose.
eongame uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, identity data |
| Identity verification (KYC) | KYC documents, registration data |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing gaming services and settling bets | Transaction data, usage data |
| Fraud prevention and security monitoring | Technical data, financial data, identity data |
| Anti-money laundering compliance | Financial data, identity data, KYC data |
| Responsible gaming monitoring and intervention | Transaction data, usage data, communications data |
| Customer support | Communications data, registration data |
| Marketing and promotional communications (with consent) | Registration data, usage data |
| Platform improvement and analytics | Technical data, usage data |
| Legal and regulatory compliance | All categories as required |
eongame will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Philippine Data Privacy Act of 2012, eongame relies on the following legal bases for processing your personal data:
eongame does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
eongame engages trusted third-party service providers to assist in operating the Platform. These include payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification providers, cloud hosting providers, customer support platform providers, and analytics service providers. All service providers are contractually required to process your data only on eongame's instructions and to maintain appropriate security measures.
eongame may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other competent Philippine authorities where required to do so by law, court order, or regulatory directive. eongame will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of eongame's business, your personal data may be transferred to the acquiring entity as part of that transaction. eongame will notify you before your personal data is transferred and becomes subject to a different privacy policy.
eongame may share your personal data with other third parties where you have given your explicit consent to such sharing.
No Data Selling: eongame will never sell your personal data to data brokers, advertising networks, or any other third party for commercial purposes. Your data is used solely to provide and improve the eongame service and to meet our legal obligations.
eongame uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your session, and gather analytics data. The types of cookies we use include the following:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the eongame Platform. For detailed information about the specific cookies we use, please contact our support team.
eongame retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
When personal data is no longer required, eongame will securely delete or anonymize it in accordance with our data disposal procedures.
eongame takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, eongame will notify the National Privacy Commission and, where required, affected players in accordance with the timelines prescribed by the Data Privacy Act of 2012 and its Implementing Rules and Regulations.
Your Role in Security: While eongame takes extensive measures to protect your data, you also play an important role. Keep your eongame login credentials confidential, use a strong and unique password, and contact our support team immediately if you suspect any unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by eongame. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.
You have the right to request a copy of the personal data eongame holds about you and information about how it is being used.
You have the right to request correction of any inaccurate or incomplete personal data eongame holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
If you believe eongame has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
eongame will respond to all data subject rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it. eongame will not charge a fee for handling data subject rights requests unless they are manifestly unfounded or excessive.
The eongame Platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine gaming regulations. eongame does not knowingly collect personal data from individuals under the age of 21.
If eongame becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has provided personal data to eongame, please contact us immediately using the details in Section 15.
21+ Strictly Enforced: eongame uses age verification procedures during registration and KYC to prevent underage access to the Platform. Providing false information about your age is a serious violation of our Terms & Conditions and may result in account closure and forfeiture of funds.
eongame's primary operations and data storage are based in the Philippines. However, some of our third-party service providers — such as cloud hosting providers and identity verification platforms — may process your personal data in countries outside the Philippines.
Where personal data is transferred outside the Philippines, eongame ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other recognized transfer mechanisms.
By using the eongame Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.
The eongame Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the eongame Platform and does not cover the privacy practices of any third-party websites or services that you may access via links on our Platform.
eongame is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal data.
eongame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, eongame will notify registered players by posting a prominent notice on the Platform and, where practicable, by sending a notification to your registered email address.
The updated Privacy Policy will take effect on the date specified in the notice. Your continued use of the eongame Platform after the effective date of any amendment constitutes your acknowledgment of the revised policy. If you do not agree to the updated Privacy Policy, you must stop using the Platform and may close your account in accordance with our Terms & Conditions.
The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We encourage you to review this policy periodically to stay informed of how eongame protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or eongame's handling of your personal data, please contact our Data Protection Officer:
eongame aims to respond to all privacy-related inquiries within five (5) business days. For urgent matters involving a suspected data breach or unauthorized access to your account, please use the live chat function for the fastest response.
If you are not satisfied with eongame's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Responsible Gaming & Privacy: eongame's responsible gaming tools — including deposit limits, cool-off periods, and self-exclusion — involve the processing of your personal data to protect your wellbeing. For more information on how this data is used, or to activate any responsible gaming tool, please visit our Responsible Gaming page or contact our support team.
Your data is safe with us. Join thousands of Filipino players who trust eongame for live casino, slots, bingo, and sports betting — with GCash deposits, 24/7 support, and full data privacy compliance.