Frequently Asked
Questions

The minimum age to register and play on eongame is 21 years old. This is a strict requirement under Philippine law and PAGCOR regulations. eongame enforces this through mandatory identity verification during registration. Any account found to belong to a player under 21 will be immediately suspended and all funds frozen pending investigation. We take underage gambling prevention very seriously — it is non-negotiable.

eongame accepts the following Philippine government-issued IDs for identity and age verification:

• Philippine Passport
• PhilSys National ID (ePhilID)
• UMID (Unified Multi-Purpose ID)
• LTO Driver's License
• SSS ID
• PRC Professional ID
• Voter's ID

Upload a clear photo or scan of your chosen ID through the verification section in your account settings. Make sure all four corners of the ID are visible and the text is legible. Blurry or cropped images will be rejected and will delay your verification.

No. Each player is permitted to hold only one eongame account. Creating multiple accounts — whether under the same name or different names — is a violation of eongame's Terms and Conditions. If duplicate accounts are detected, all associated accounts will be suspended and any bonuses or winnings accumulated across those accounts may be forfeited. If you have accidentally created a duplicate account, contact our support team immediately to resolve the situation.

If you have forgotten your password, go to the eongame login page and click "Forgot Password." Enter the email address linked to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you are still having trouble, contact our 24/7 live chat support team and they can assist you with account recovery after verifying your identity.

Some account details — such as your registered email address or mobile number — can be updated directly from your eongame account settings. For changes to your legal name or date of birth, you will need to contact our support team and provide supporting documentation, as these fields are tied to your KYC verification. eongame takes data accuracy seriously to prevent fraud and ensure compliance with PAGCOR requirements.

eongame supports a range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Over-the-counter: Selected convenience store payment partners

All transactions are processed in Philippine Peso (₱). eongame does not charge additional fees on deposits, though your bank or e-wallet provider may apply their own transaction charges.

The minimum deposit on eongame is ₱100. Deposits made via GCash and PayMaya are typically credited to your eongame account instantly. Bank transfers may take up to one business day depending on your bank's processing times. There is no maximum deposit limit, though very large deposits may trigger additional verification checks in line with anti-money laundering (AML) compliance requirements.

Withdrawal processing times on eongame vary by method:

• GCash / PayMaya: Usually within a few hours, up to 24 hours
• BPI / BDO / Metrobank: 1–3 business days

Before your first withdrawal, your account must be fully verified (KYC complete). Withdrawals can only be sent to a payment method registered in your own name — third-party withdrawals are not permitted. The minimum withdrawal amount is ₱200.

Common reasons for withdrawal delays or rejections on eongame include:

• Incomplete KYC verification — your account must be fully verified before withdrawals are processed
• Active bonus wagering requirements that have not yet been met
• The withdrawal amount exceeds your available balance after pending bets
• The payment details provided do not match the name on your eongame account
• Additional AML verification triggered for large withdrawal amounts

If your withdrawal has been pending for longer than expected, contact our live chat support team with your transaction reference number for a status update.

eongame does not charge any fees on standard deposits or withdrawals. However, your bank, GCash, or PayMaya account may apply their own transaction fees depending on the type of transfer. We recommend checking with your payment provider for their current fee schedule. eongame will always display the exact amount that will be credited to your account before you confirm any transaction.

eongame offers a wide variety of games and betting options for Filipino players, including:

• Slots — hundreds of titles from leading game providers
• Bingo — classic and modern bingo variants
• Double Fortune — eongame's featured specialty game
• Boxing betting — wager on local and international boxing events
• Live casino — real-time table games with live dealers

The game library is regularly updated with new titles and seasonal promotions. Check the eongame homepage for the latest additions.

Selected eongame slot games offer a demo or free-play mode that lets you try the game mechanics without risking real money. This is a great way to get familiar with a new game before placing real bets. Note that winnings from demo play cannot be withdrawn — they are for practice purposes only. Live casino games and sports betting markets are only available with a funded account.

Yes. All games on eongame use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. eongame's platform and game providers are subject to regular audits as part of PAGCOR regulatory compliance. The Return to Player (RTP) percentages for slot games are available in each game's information panel — we encourage players to review these before playing.

eongame covers a broad range of sports and events that Filipino bettors love, including:

• Boxing — local Filipino bouts and international title fights
• Basketball — PBA (Philippine Basketball Association) and NBA
• UFC and MMA — major cards and Filipino fighters
• Football — international leagues and tournaments

Betting markets, odds, and available events are updated regularly. Check the eongame sports section for the current schedule.

eongame offers a welcome bonus for new players upon their first deposit. The specific bonus amount and terms are displayed on the eongame promotions page and may vary depending on current campaigns. All welcome bonuses come with wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in — understanding the wagering requirements helps you make the most of any promotion.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus funds convert to withdrawable cash. Different games may contribute different percentages toward meeting the wagering requirement — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms on eongame for exact contribution rates.

Most eongame bonuses are claimed through the Promotions section of your account. Some bonuses are automatically credited upon qualifying deposit, while others require you to enter a promo code or manually opt in before making your deposit. Always check the specific instructions for each promotion. If a bonus has not appeared in your account after qualifying, contact our live chat support team with your deposit reference and they will look into it right away.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirement is fully met, the resulting balance becomes withdrawable cash. If you choose to withdraw before completing the wagering requirement, any remaining bonus funds and bonus-derived winnings will be forfeited. Your original deposit amount (if not yet wagered) may still be withdrawable depending on the specific bonus terms.

eongame uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. eongame complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and our full data handling practices are outlined in our Privacy Policy. We recommend reviewing it to understand exactly how your data is used and protected.

If you suspect that someone else has accessed your eongame account without your permission, take these steps immediately:

• Change your password right away via the account settings page
• Contact eongame's 24/7 live chat support to report the suspected breach
• Request a temporary account lock while the situation is investigated
• Check your recent transaction history for any unauthorized activity

eongame will investigate all reported security incidents promptly. Never share your password or OTP with anyone — eongame staff will never ask for your password.

Yes. eongame strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. With 2FA enabled, a one-time verification code is sent to your registered mobile number each time you log in from a new device or location. You can enable 2FA from the Security section of your eongame account settings. This is one of the most effective ways to protect your account from unauthorized access.

eongame provides a full suite of responsible gaming tools, all available for free in your account settings under "Player Protection":

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — define the maximum amount you are willing to lose in a given period
• Bet Limits — restrict the maximum stake per bet or game round
• Session Time Reminders — receive notifications after a set amount of play time
• Cool-Off Period — take a short break of 24 hours, 7 days, or 30 days
• Self-Exclusion — suspend your account for 6 months, 1 year, 5 years, or permanently

All limit reductions take effect immediately. Increases have a mandatory 24-hour cooling-off period. For more details, visit our Responsible Gaming page.

To self-exclude from eongame, log in to your account and go to Settings > Player Protection > Self-Exclusion. Choose your exclusion period — 6 months, 1 year, 5 years, or permanent — and confirm your request. Your account will be suspended immediately and all marketing communications will stop. If you cannot access your account, contact our 24/7 live chat support team and they will activate self-exclusion on your behalf right away, no questions asked.

If you or someone you know is struggling with problem gambling, the following resources are available in the Philippines:

• PAGCOR Responsible Gaming Program — PAGCOR operates a dedicated responsible gaming program for Filipino players. Contact PAGCOR directly for guidance and national self-exclusion registration.
• National Center for Mental Health (NCMH) — The NCMH operates a 24/7 crisis hotline for Filipinos experiencing mental health challenges, including gambling-related distress.
• Gamblers Anonymous Philippines — A peer support fellowship for individuals recovering from gambling disorder.
• eongame Live Chat Support — Our own 24/7 support team is trained in responsible gaming and can help you activate any protection tool immediately.

Remember: asking for help is a sign of strength. Huwag mahiyang humingi ng tulong.

Yes. eongame's deposit limit tool lets you set a maximum amount you can deposit per day, week, or month. Once your limit is reached, eongame will not allow further deposits until the period resets. You can set or adjust your deposit limit at any time from the Player Protection section of your account settings. Reductions apply immediately. If you want to increase your limit, a mandatory 24-hour waiting period applies before the increase takes effect — this gives you time to reconsider.

Yes. eongame is fully optimized for mobile browsers on both Android and iOS devices. You can access the full eongame experience — including all games, deposits, withdrawals, and account management — directly from your mobile browser without needing to download a separate app. The mobile interface is designed to be fast and responsive, so you get a smooth experience whether you are on a smartphone or tablet, even on a standard Philippine mobile data connection.

If a game freezes or crashes during a session on eongame, try the following steps:

• Refresh your browser or close and reopen the game
• Clear your browser cache and cookies, then reload
• Check your internet connection — a stable connection is recommended for live games
• Try a different browser or device

If the issue persists, contact eongame's live chat support. Any bets that were placed before the crash are recorded in our system — your funds are safe and our team can verify the outcome of any interrupted round.

eongame offers 24/7 customer support via live chat — accessible directly from the eongame website. Our support team is trained to handle account queries, payment issues, technical problems, and responsible gaming requests. For non-urgent matters, you can also reach us by email. Response times for email inquiries are typically within 24 hours on business days. We do not currently offer phone support, but our live chat team is always available and typically responds within a few minutes.

eongame operates within the PAGCOR (Philippine Amusement and Gaming Corporation) regulatory framework. PAGCOR is the government body responsible for licensing and regulating online gaming in the Philippines. Playing on a PAGCOR-regulated platform like eongame means you are protected by Philippine gaming laws, including fair play standards, player fund protection requirements, and responsible gaming obligations. Always ensure you are playing on the official eongame website to guarantee you are on the regulated platform.